Americans with Disabilities Act (ADA) Overview
The Denver Broncos, The Stadium Management Company LLC, The Metropolitan Football Stadium District, HNTB Sports Architecture, and the Disabled Access Advisory Committee (DAAC) have jointly developed the following information, policies, and procedures for ADA seating to assure that facilities, services, and accommodations at Empower Field at Mile High are fully accessible and available to every guest. The DAAC includes a cross-section of the disabled community from the Metro Denver area. Groups represented in the Committee membership are the City and County of Denver Commission for People with Disabilities; the Paralyzed Veterans of America; the Colorado Cross-Disability Coalition; the National Spinal Cord Injury Association; Craig Rehabilitation Hospital and three unaffiliated individuals.
The objective of this joint effort was to create a stadium and game-day experience that not only complies with the ADA but which allows patrons with disabilities, along with their families and friends, to enjoy equal access to and the comforts of Empower Field at Mile High. Stadium access, parking, seating, signage, concessions, services, restrooms, concourses and other amenities have been constructed to follow the requirements and guidelines of the ADA as well as state and local laws and regulations relating to patrons with disabilities. The DAAC committee provided substantial input during the design process as to the special issues of the local disabled community.
Empower Field at Mile High is fully compliant with all federal stadium codes under the Americans with Disabilities Act. ADA seating is available on all levels and in every price range in Empower Field at Mile High for Suites, United Club Level, and Reserved Seating. Patrons with disabilities and their guests are allowed access to escalators or elevators located within the United Club Level and Suite lobbies at stadium gates 2 and 7. The media level and media workrooms are also accessible to guests with disabilities who have appropriate media credentials. All ADA wheelchair spaces in Empower Field at Mile High are accessible by elevator, escalator or ramps. In addition to seating, all entrances, offices, museum and the Broncos Team Store at Empower Field at Mile High are accessible for patrons with disabilities.
ADA Ticket Exchanges
The Denver Broncos/SMC goal is to meet ADA demand from ADA qualified patrons. The exchange policy facilitates making ADA seats available for ADA qualified patrons. Tickets acquired from unauthorized outlets will not be honored. Ticket fraud includes but is not limited to misrepresentation of a disability. The Broncos/SMC reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, ejection, or revocation of season ticket accounts.
Exchanges from Reserved Seats to ADA Seats
If a Season Ticket account holder of record has a temporary need to utilize ADA seating for a home game(s), the Season Ticket Account Holder of Record must notify the Broncos Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability; therefore, advance notice is beneficial so the Broncos can better meet specific ADA needs. Game-day ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder.
ADA Single Game Ticket Information
A limited number of ADA tickets will be available for upcoming Denver Broncos home games through Ticketmaster. Further information regarding the upcoming season will be available at a later date. Tickets will be available at www.ticketmaster.com or by calling 1-800-745-3000.
Note: If at the intervals listed herein, disabled seating is sold to qualified disabled patrons, the number of seats available may not meet the minimum specified above to be held for sale to disabled patrons.
ADA Ambulatory Seating
If a Season Ticket account holder of record has a temporary need to utilize ADA Ambulatory seating for a home game(s), the Season Ticket Account Holder of Record must notify the Broncos Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability; therefore, advance notice is beneficial so the Broncos can better meet specific ADA needs. Game-day ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder.
ADA Electrical Outlets
Electrical Outlets (ADA Power Stations) are available for recharging wheelchairs and other necessary equipment via multiple outlets located in the seating areas designated for patrons with disabilities. Please locate stadium personnel, game day/event staff, or an usher for assistance.
ADA Single Game Parking
All ADA parking spaces at the stadium are restricted to guests possessing and displaying valid state-issued ADA parking placards or vehicle registrations starting 4.5 hours prior to the scheduled kick-off time. Violators will be ticketed and fined.
On a first-come, first-served basis, guests may purchase ADA parking permits in lots D, G, & L on gameday*
*Due to COVID-19, only a limited number of parking lots will be open. In addition to D, G & L, attendees may purchase permits in Lots C or J, which have a limited amount of accessible marked parking stalls. For more information, please email [email protected]
ADA Season Parking Permits
Season ticket holders requesting season-long ADA parking should complete and return the parking request, which was included in the season ticket renewal package, along with a copy of your vehicle registration or state-issued handicap placard. Parking lots with access to accessibly marked parking stalls are C, D, G, and J. Parking is assigned strictly on availability and season ticket priority number.
Accessible Shuttle Cart Service
Shuttle carts are available to assist ADA, elderly and other guests requiring assistance from parking areas to locations closer to stadium gates. Shuttles pick up guests from designated shuttle stop points only beginning three hours prior to the event until one hour after the event. Please arrive as early as possible to utilize shuttles. On game days, shuttle service operations will cease from 2 minutes left in the 4th quarter until approximately 15 minutes following the end of the game for safety reasons, due to the volume of pedestrians leaving the gates. Shuttle cart service may be reduced or canceled should inclement weather conditions present safety concerns.
Trained guide dogs, signal dogs, or 'service animals' are permitted inside Empower Field at Mile High. The patron is responsible for the actions and for meeting all needs of the 'service animal,' including clean up.
Closed captioning is available for guests who are deaf or hearing impaired via mobile phones. A limited number of mobile phones are available for check out with a valid driver's license at any Guest Relations Center or can be reserved in advance by calling 720-258-3000. The mobile phones will transmit announcements made through the stadium's public address system. To access captioning from your own smartphone, visit MobileCap.net and enter the Event ID code '951'. This system may not be available for all stadium events.
Open captioning is available for guests who are deaf or hearing impaired via Empower Field LED ribbon boards. The open captioning service will be displayed on three LED boards at Empower Field at Mile High. Two boards are located on the southeast and southwest sides adjacent to the Ring of Fame nameplates and one is in the northwest corner of the stadium. The open captioning service will be used at Broncos home games and other major stadium events (international soccer games, AMA Supercross, etc.).
ADA compliant family restrooms are located adjacent to most Guest Relations Centers on each stadium level.
ADA compliant ramps to all stadium levels are located in all four corners of Empower Field at Mile High. Any guest seated in Sections 316 through 330 should utilize the ramps adjacent to Gates 4 and 5 only.
Empower Field at Mile High has public pay telephones, text telephones and pay telephones equipped with a shelf and electrical outlet, all of which are accessible for patrons with disabilities. Amplified telephones including hearing aid compatible telephones are located with the banks of public pay telephones. The Stadium sound system includes an FM assistive listening system for patrons with partial hearing loss. Assistive listening devices are available for checkout at each of the Guest Relations Desks. A photo I.D. will be required at the time of checkout.
Wheelchair assistance is available upon request. Please speak with a guest relations team member upon arrival to coordinate assistance.