2022 Season FAQs
I am having trouble logging into my Denver Broncos account what should I do?
For updated security and ease of account access, if you have not logged into your account recently you will need to reset your password. The Broncos Account manager sign in page can be found by clicking here. If you have already attempted to reset your password and are still having issues, please call the Denver Broncos Ticket Office for assistance at 720-258-3333.
What is the Broncos Plus program?
Exclusive to Broncos Season Ticket Members, Broncos Plus represents a new and free initiative geared towards rewarding our most passionate fans for their unwavering support and loyalty to the team.
Broncos Plus will allow fans to "plus up" their gameday by unlocking exclusive incentives, rewards and experiences. This includes a STM discount of 20% on food and beverage at stadium concessions stands and merchandise at the team store.
In addition, by simply downloading your Broncos Plus Fan ID card and adding to your digital wallet you will become eligible to receive access to unique surprise and delight incentives to make gameday unforgettable.
What are the hours of operation for the ticket office at Empower Field at Mile High?
The Ticket Office at Empower Field at Mile High is open Monday – Friday 9:00am – 5:00pm and Saturdays from 9:00am – 1:00pm before a Broncos home game.
When are the payment deadlines?
Club and Reserved Accounts:
- First Payment is Due Thursday, February 24, 2022 (25%)
- Second Payment is Due Thursday, March 24, 2022 (25%)
- Third Payment is Due Thursday, May 19, 2022 (25%)
- Final Payment is Due Thursday, June 16, 2022 (25%)
Can I improve my seats for the 2022 season?
Yes. The Seat Improvement Process takes place starting on Monday, April 4 (United Club Level Accounts), and Monday, April 18 (Reserved Accounts). Your specific date/time to view available seats can be found in the personalized renewal information that was emailed to you.
Will Season Ticket Benefits continue for the 2022 season?
Yes. Season ticket holders will continue to receive all benefits including NFL RedZone, NFL GamePass and NFL Shop. Look for a separate email with access codes prior to the start of the 2022 regular season.
When will ticket activity [transferring/resale] be active on my account?
Once an account is paid in full, and after the 2022 NFL schedule is released, the option to transfer/resell your tickets becomes active. Please note, if you're planning to participate in the Seat Improvement Process, please refrain from managing (view, transfer, resell) your tickets online. Doing so prevents you from viewing available seats during the Seat Improvement Process. When reselling your tickets on NFL partner sites, please review their updated policies for upcoming games. Ticketmaster, Seat Geek and StubHub will pay any resale amounts after a game is played.
With new tax laws, what do I need to know about this new process?
Ticketmaster is required to report any amount you may receive for selling or reselling tickets on their marketplace. Ticketmaster is generally required to file a Form 1099-K report with the IRS if the gross amount of your transactions on our marketplaces is $600.00 or more in a calendar year. For more information, please visit Ticketmaster.
How will the Broncos keep fans safe while attending games at Empower Field at Mile High?
We take the health and safety of our fans very seriously. We have installed bipolar ionization in the stadium's HVAC system, UV-C lights under escalators to reduce and eliminate bacteria on widely used handrails, and installed 500+ hand sanitization stations. The stadium has accelerated our bathroom updates to entirely touchless systems including toilets, sinks, and paper-towel dispensers. We continue to work with the league and stadium partners to implement best practices and prepare to safely host fans this season.
What stadium improvements have been made to improve the fan experience?
Based on feedback we’ve received directly from our season ticket holders, we’ve been busy making improvements to enhance the fan experience at all our games.
Some projects we’ve been working on include:
- Increased our Wi-Fi strength for improved connectivity.
- Expanded Gate 4 for improved flow into the stadium
- Investing in new metal detectors and scanners to lower wait times
- Increased food and beverage options throughout the stadium. Including North reserve, South stands and upper levels.
- Added seven (7) fan favorite DrinkMKT to Zippin locations (state of the art autonomous check out technology) throughout the stadium to speed beverage service
- Currently replacing seats, lounge furniture, upgrading restrooms, and unique concessions options in the United Club level.
- Introducing the new BetMGM lounge inside the stadium and the BetFred hospitality area on the Sport Legends mall
What do I do if I’m a Season Ticket Holder who is unable to attend a game?
If you are unable to attend a game this season, you can donate your unused tickets to our Ticket Turnover community donation program. Through this program, donated tickets will be distributed to our Broncos community nonprofit partners. To learn more, please visit https://www.denverbroncos.com/community/ticketturnover/.